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Billing, Payment and Ordering Questions

What are the costs and when do they start?

Prices vary based on the package you are ordering, for details on pricing, please go to our Hosting Packages page.  Billing starts on the day you place your order and will be for 1, 6 or 12 months at a time.

How can I pay for my service?

Currently, we accept Major Credit Cards (Visa & MasterCard), Cashiers Checks, Money Orders and PayPal.

What is Hostus' refund policy?

Our goal is 100% Customer Satisfaction, we feel that we provide the best web hosting service on the net.  If, for any reason, you are not happy with our service, we will refund your purchase within the first 30 days.  After 30 days, we will refund any unused portion of your payment.  Please be aware that prepayment for 6 months or a year is at a discount, and your refund will be at the full monthly rate, ie: if you prepay for 6 months and cancel after 3 months, you will be billed for 3 months at the full monthly rate, instead of half of the discounted 6 month rate.

How do I order?

Ordering couldn't be simpler, just fill out our Order Form and hit submit.  We will have you up and running within 24 hours (usually less).  In most cases, this INCLUDES Domain Name Registration!

How do I switch my site from another ISP to Hostus?

Each ISP is different and so there is no one answer to this question.  We usually deal with each move on an individual basis.  The basics, however, are that you sign up with us, copy your website from your current ISP to your new Hostus account and then cancel your old ISP account.  In most cases, you will not want to cancel your old account until everything is moved, or you run the risk of losing everything that was stored on the old ISPs web servers.

 

 

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